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Frequently Asked Questions

  • Q: Am I required to make my property available to Section 8?

    A: No, in the state of Texas, landlords have the right to choose.
  • Q: Are you licensed?

    A: Yes, Texas requires a Brokers License to manage rental properties. 
  • Q: Can I reach you after hours?

    A: Yes, several team members monitor the tenant calls and act on emergencies.
  • Q: Can you put the money directly into my account?

    A: Yes, all landlords are paid within 72 hours after the tenant check has cleared via EFT (electronic fund transfer).
  • Q: Do I get to see the lease or sign it?

    A: Leases are signed by NewGen Properties and uploaded into the Owner Portal.
  • Q: Do you sell real estate too?

    A: Yes, we have a variety of licensed realtors.
  • Q: How and when do I get my checks?

    A: You will receive them electronically, within 72 hours of tenants good funds.
  • Q: How is rent collection handled?

    A: Tenants pay through a tenant portal on our website.
  • Q: How long of a lease do you sign?

    A: Anywhere from 12-24 months.
  • Q: How much security deposit do you charge the tenant?

    A: One months rental rate.
  • Q: How soon can you start managing my property?

    A: Within 1 hour after the paperwork has been completed.
  • Q: What type of properties do you manage?

    A: We specialize in Single-family properties, condos, townhomes, duplex’s, and quads.
  • Q: What type of reports do I get and how often?

    A: P&L reports as well as rental owner statement are available to landlords 24-7 through the owner portal “reports” page.
  • Q: Who holds the tenant security deposit?

    A: NewGen Properties holds funds in a trust account for the tenants.